Orthotic Shop Reviews
Orthotic Shop Customer Reviews (16)
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Poor Customer Service
I was searching for sandal slides with a high arch and found some I liked online at The Orthotic Shop. They offered a 10 percent off coupon code on your first order, so I placed an order. When I entered the coupon code they gave me, it said the coupon was invalid. I almost canceled my order at that point and I wish I had, but I needed the slides for a trip, so I ordered anyway without the discount. When I first received them, they fit nicely and the high arch felt perfect for my feet. However after wearing them off and on for 4 days, the material stretched somewhat and the left one began to have a problem. As I walked, my heel slipped off the shoe to the right so that my foot was no longer aligned with the shoe but was at an angle. If I manually put my foot back in alignment, the upper automatically moved it back to the angle after a few steps. The right one still fit perfectly, so the left obviously had a flaw. I wrote the company and their first response was to simply say they couldn’t accept a return on an item that had been worn. I wrote back and pointed out that the shoes were less than a week old and that there was an obvious fault in the manufacture of the left shoe since the right didn’t have this problem. I couldn’t believe that they wouldn’t stand behind their product. Their response was that there was no flaw- I just needed a shoe with more support to correct my gait. There is nothing wrong with my “gait”. I have 3 other pair of slides (without the high arch) and none of them exhibit this problem. If anyone else has a high arch and is looking for slides, try Rack Room Shoes. They have several brands that fit the bill and they actually have customer service. I feel like I threw away $64 and I will never order from this company again.
Gel heel cups work wonders
I suffer from heel pain, and the gel heel cups from Silipos have been a lifesaver. They are comfortable and provide the relief I need.
Sandals Saved My Summer
I was bummed I couldn't wear cute sandals because of my plantar fasciitis. Then I found these orthotic sandals - they're cute and kill the pain! I lived in them all summer. Miracle shoes.
Great Selection!
Love the selection of Vionic boots, perfect for fall weather.
High-Quality Orthotics
Impressed with the quality of the custom-made sports orthotics, they really help alleviate foot pain
Boots That Beat The Pain
Wasn't expecting the orthotic boots to help my heel pain, but they do! Stylish and comfy. A bit pricey but worth it to wear boots again pain-free.
Great customer service!
I recently had an issue with one of the products I ordered from this store, and I reached out to their customer service team. They were incredibly helpful and responsive, and resolved my issue in no time. It's great to see a store that values their customers so much!
The gel heel cups and insert pads are incredible!
Simple but effective for relieving pressure points. Great for long days on your feet or recovering from injuries.
Custom-made orthotics that fit perfectly
The custom sports orthotics with foam were the perfect solution for my foot pain, and they fit my feet perfectly.
Work Shoes That Work
The women's work shoes have the support I need for 12-hour shifts. Look decent too. Took a week or so to break in and could use a bit more shock absorption, but overall great shoes if you're on your feet a lot.
Orthotic Shop Customer’s Q&A
Orthotic Shop FAQs
About orthoticshop.com Prices and Cost?
Orthoticshop.com is an online store that specializes in Orthotic Insoles, Sandals, Shoes & Slippers. The pricing of products and services on Orthoticshop.com seems to be satisfactory for many customers, as indicated by their reviews. However, the exact prices of items can vary greatly depending on the specific product, brand, and other factors. It's best to visit the website directly for the most accurate and up-to-date pricing information. Please note that prices and availability are subject to change without notice.
What are the most popular products on Orthoticshop.com?
Orthoticshop.com offers a wide range of podiatrist-approved orthopedic shoes and foot care products. Some of the most popular items include Vionic Adjustable Slipper with Orthotic Arch Support - Indulge Marielle, SOLE Women's Sport Flip Flops - Orthotic Sandals, SOLE Men's Sport Flip Flops - Orthotic Support Sandal, Piedro Children's Orthopedic Sneaker - Lace or Strap Shoe, Vionic Uptown Women's Slip-On Loafer Moc Casual Shoes, and Vionic Gemma - Orthaheel Orthotic Slipper. Other popular products include ORTHOS Shearling Orthotic Insoles - Inserts w/ Arch Support for Slippers, Sheepskin Lined Boots and ORTHOS Footwear Orthotic Insoles - Full Length - Made in USA. Please note that the popularity of products can vary and it's always a good idea to check the website for the most current information.
About orthoticshop.com Popular Products and Services?
OrthoticShop.com is an online store that specializes in high-quality orthopedic shoes and foot care products. They offer a wide range of podiatrist-approved products to help relieve foot pain and provide optimal support. Their collection includes comfort footwear, orthotic insoles, and diabetic shoes.
They carry a variety of foot care products that help customers deal with common conditions such as plantar fasciitis, heel pain, flat feet, and diabetic foot care. They offer orthopedic shoes and orthotic insoles from some of the most respected brands in the world, including Apex Shoes, Spenco, Vionic, Orthofeet, Reef, Drew, Propet, and Softwalk.
Some of their popular products include Vionic Adjustable Slipper with Orthotic Arch Support - Indulge Marielle, SOLE Women's Sport Flip Flops - Orthotic Sandals, SOLE Men's Sport Flip Flops - Orthotic Support Sandal, Piedro Children's Orthopedic Sneaker - Lace or Strap Shoe, and Vionic Uptown Women's Slip-On Loafer Moc Casual Shoes.
They also offer a quick way to return or exchange an item through their partnership with Happy Returns b UPS. Shoppers receive refunds at the moment a package is scanned by the carrier or in person at a Return Bar location.
orthoticshop.com Return Policy?
At Orthotic Shop, you may return new, unused items with all manufacturer tags still attached by the manufacturer in the original condition within 45 days of delivery for a full refund. If Orthotic Shop makes a mistake or the item is deemed defective, they will provide you with a postage paid label to return the item at their expense. If you make a mistake or change your mind, you are responsible for the cost of returning the item. If you use their return shipping label for a return that does not have free return shipping, they will deduct up to $10 from the refund. Returns must be sent back with the original box and packing materials. If a box is returned in unusable or less-than-suitable-for-resale condition, your return will also be debited a 20% restocking fee.
For Vionic items, they offer free return shipping for US customers and you have a 30-day comfort guarantee, meaning if you don't like them after wearing, you may return them within 30 days for a full refund. Due to hygiene reasons, all socks and underwear sales are final.
As for their shipping policy, all shoes and orthotic products are shipped free to USA addresses. Some brands such as Vionic/Orthaheel, OluKai, Spira, and Cobb Hill have free return shipping for US customers - no shipping fees will be deducted from these returns. US Customers are eligible for free return shipping if they are exchanging for another size.
What is the contact information of Orthotic Shop?
The contact information for the Orthotic Shop is as follows: The shop is located at 14200 Industrial Center Dr., Shelby Township, MI 48315. You can reach them by phone at 1.800.309.0412. Their phones are staffed from 9am to 5pm EST. You can also send them an SMS or call.
How do I return an item to Orthotic Shop?
To return an item to the Orthotic Shop, follow these steps:
- Start a return or exchange at the Orthotic Shop Happy Returns Portal. If your order was prior to 11/18/2023, and you are having issues viewing your order at the Happy Returns Portal, try the old returns portal.
- You may return new, unused items with all manufacturer tags still attached by the manufacturer in the original condition within 45 days of delivery for a full refund subject to the stated terms below. Items should be returned in their original new and unaltered product packaging and manufacturer boxes by you.
- If Orthotic Shop made a mistake or there is a defect in the item received, they will provide you with a postage paid label to return the item to them at their expense and under the shipping method that they choose or authorize. Eligible returns will receive a refund of the full purchase price or substitution with the correct item (your choice). Defects must be verifiable.
- If you made a mistake or changed your mind, you are responsible for the cost of returning the item to them. If you use their return shipping label for a return that does not have free return shipping they will deduct up to $10 from the refund.
- Returns must be sent back with the original box and packing materials. If a box is written or returned in unusable or less-than-suitable-for-resale condition your return will also be debited a 20% restocking fee for their time and expense to acquire a replacement box with the correct markings.
- Vionic items have free return shipping for US customers and you have a 30-day comfort guarantee, meaning if you don't like them after wearing, you may return them within 30 days for a full refund.
- Due to hygiene reasons, all socks and underwear sales are final. If you need help to find the right size contact them and they will be happy to recommend based on the fit guide. If an incorrect item was sent, please contact them.
- Vionic, Spira, and Cobb Hill returns have free return shipping for US customers - no shipping fees will be deducted from these returns.
- US Customers are eligible for free return shipping if they are exchanging for another size. Simply state the size/color combination desired when filling out the return request. If you want an exchange quicker, please make a new order or contact them after you have sent the original order back to them.
- Worn items with the exception of defects and Vionic comfort guarantee items will not be accepted. They will either ship the item back to you or donate it.
- They will notify the payment processor of the receipt of the return and request that they initiate the refund within 5 business days of eligible return receipt.